Centra by Centara Phu Pano Resort Krabi

Good value, uitgebreid ontbijt, goed zwembad, kleine gym, vriendelijk personeel

Stay was great overall. The staff, especially Penn, were very nice and helpful. The room was very clean, the bed large and comfortable. We enjoyed the daily breakfast a lot - lots of delicious food options and fresh fruit plus the staff at the restaurant area were fantastic! The location was great and very convenient. We had an issue our second day with the water, it was coming out brown but it was fixed the same day, we lost power the 4th day but that was fixed within an hour. Would definitely stay here again.

Great stay and would definitely return, beautiful interior, great shuttle and location, front desk booking lady is just great!! Breakfast was fine, something there for everyone and the pool area had a lovely view and was well equitable with sun beds! However just for future guest comfort we have listed our very minor niggles (all with the bathroom in our room): bathroom door wouldn’t stay open and swung into and hurt both of us by the time we finished our stay. There was a real damp drain smell when we arrived again we assumed caused by the lack of ventilation from the constantly closed door. And finally the bathroom plug wouldn’t stay open so every time we washed our hands or brushed teeth the residue would remain and we’d have to hold plug out manually. We were only there for one full day and were out most of the time which is why we didn’t bother to make a fuss. It might have been just our specific room.

Beautiful view from our balcony and very helpful staff

The place had charm and it generally had the resources of an upscale hotel. The pool area was beautiful because it overlooked huge limestone formations and the food was very good. The staff was extremely attentive and helpful -in particular, the woman who organized tours was very accommodating and someone was available until 9pm every night. They also had a free shuttle running constantly into town, making it safer and easier to explore the area. They had an exceptionally good breakfast buffet that went way beyond the usual eggs and toast (it was more in league with a 5 star hotel). The resort had the warm, inviting atmosphere of a luxurious resort with enough guests to make it feel busy. One con -walls were thin and I could hear the guests next door very clearly when they moved in. Also the indoor-outdoor design of the hotel meant that only individual rooms were air-conditioned. I found this very off-putting initially, but I think it's typical of resorts in the area.

Nice basic hotel - just a bit far away from the beach area. Shuttle bus to beach was full when I tried to book onto it.

We booked a last-minute trip to Krabi (Ao Nang area) and ended up at Centra by Centara. It's about a 20 minute walk from the beach, but they have a beach shuttle that runs several times a day, and otherwise Tuk Tuks are pretty affordable and it's a lovely walk as well if it's not too hot out. Centra is a pleasant hotel with a restaurant and a pool; we didn't eat at the restaurant so cannot comment, but the pool is nice. Rooms were medium-sized with comfy (though firm) beds. Everything was quite clean and new-looking, and the bathroom had good water pressure/temperature throughout. Service was wonderful, English was widely available though some patience is required (don't be a rude American -- it's amazing that folks speak English at all, so be kind if you are a native English speaker, or learn Thai instead). Our room had a view of a dirt parking lot behind the hotel, but we were never in our room long enough to care much. The rooms on the front side of the hotel have a better view facing some amazing limestone cliffs, but also a bit more road noise.

Great customer service! Nice breakfast

Nice hotel in a quiet area. Ca. 20 min walk from the ao nang beach. The hotel offers a free shuttle something like 6 times a day. The service works very well and the driver is a lovely person. Pool is quite nice, but in the photos it looks bigger and more relaxing. The sunbeds and tables could be cleaned at least... Also the cleaniness of the room was quite good if you don't look at details, like doors, balcony or windows. The bed was great!

It was the worst serviced hotel that I had met in my life.. When I checked-in and took a shower, I found out there was no towel.. So, I called to the front to bring me a towel.. I could get a towel after 4-times calls and an hour-long wait.. I complained it to the manager, and the manager appolozied it and suggested to me one glass of cocktail and mocktail complimentarily.. But, guess what..? I had never got ths cocktail even though the front guy said that it would be served soon.. And the next day.. I found out there was no towel again after my outing.. One more fact is that it has terrible drain smell in the bathroom..