Went to this property just after the bomb cyclone got and there was no power - totally not the hotel's fault. However, how they handled the power outage WAS in their control, and they dropped the ball in so many ways. We were never contacted and made aware that the power was out. I was initially locked out of the building in the could rain. When finally let in I was told the system was down (apparently with no backup of any kind) and I couldn't be checked in. No alternatives given, no help, just basically sucks to be you. Other hotels in the area were running generators, providing snacks, comping rooms, etc. No effort from this hotel at all. Added second start because after the fact customer service was somewhat helpful. Might be a nice hotel if nothing goes wrong, but they can't cope with a disturbance at all