Freehand New York

Ons verblijf in Freehand is ons prima bevallen. De kamer is klein (zoals gewoonlijk in NY) maar super slim ingedeeld en geeft een gezellig, huiselijke sfeer. Het hotel is behoorlijk trendy, ingericht in sixties stijl met veel hout, planten en kunst. Wel luide muziek in de foyer. Wij, zestigers, vonden het fantastisch, maar overall misschien meer een hotel voor wat jonger publiek. Wat iets minder was, was het feit dat wij bij vertrek nog 82 dollar aan "facility fee" moesten betalen (4 nachten), terwijl we in de veronderstelling waren dat alles al betaald was. "staat op de site", volgens de persoon achter de balie, maar de site natuurlijk niet bekeken, want geboekt bij Hotels.com

Op zich is het een mooi hotel, maar het personeel blijft service een bijzaak vinden volgens mij. Bij het uitchecken krijg je nauwelijks een bedankje of groet. Zeer functioneel allemaal.

though at first the hotel might have a young, vibrant, positive feel.... quite quickly it becomes annoying... it is cramped even in the lobby, loud music, poorly insulated for sound from outside or the hall way. I had a room at the back but there was so much noise from some machinery outside that i heard all night through. Early in the morning, an elevator outside (for men working outside) was going up and down as of 7 am. So if you want to sleep in, don't do it here. The frontdesk personal at check in was nice but later on, they were indifferent, especially this one short older guy. Upon check out he just said: "Oh, you checked out online... bye!" That is it!!! I even had to ask for the bill for the facility fee. He did not ask for my overall stay, how I liked it. Nothing. He had his money, so I could now leave. The front door men look like security guards. When it started to snow and we wanted to wait for our colleague to catch up with us. we waited in front of the hotel. Rudely we were addressed: Move away! you are blocking the door! There are much better hotels for the same price in NY.

This hotel is good value, convenient and clean. The staff are helpful and attentive.

The most unaccommodating hotel I have ever dealt with

Perfect all around! I needed a quiet night away from the hustle of the NYC neighborhood Freehand was exactly it! Super comfortable & super quiet room, and super convenient location. Highly recommend!

Nice hotel, great location but the room was pretty small

Hotel was probably better to stay at before Covid. No housekeeping service at all. Had to inquire why at the desk and then asked if we needed towels. Very small room and ours was a city view queen. Bathroom was cute, but so small you couldn't turn around. 2 places only open to eat. No one wore name tags. Day people were pleasant and smiled. Night person was not very friendly. Room would be good for one person. On 17th floor and traffic noise still kept us awake. So noisy, thought the bathroom window was open.

All good.

Easy check in, nice roof top. Small room expected in NYC.