Selinor Old Town Apartments

We had very big apartment for 3 people’s. It was very comfy and clean. The kitchen has all the things you can imagine for cooking . The location was perfect! Just 1 minute from old town square. The only bad thing was the it was 3rd floor without an alavatour. Thank you! We’ll definitely come back.

Good

Great Location! Spacious! Clean! However, not good customer service. ACs in the rooms were not working. They did not take care of the issue even though notified on time. Asked $15 additional fees per ac per night, which was not included in their contract. They do not mention anything about the expensive parking in a nearby garage, cost me 45 euros for a day of parking. Customer service is really well below standard. The person at the front desk argued with me on the AC issue and asked me to leave. This is simply not acceptable when they were all paid to provide the service. Also, they ask for a deposit in Cash only during check-in, which they vary from person to person. When checking out they ask you to wait 15 minutes to check the apartment to give you your deposit back.

Our apartments were clean and well located in the Old Town, within walking distance to everything. The staff is very friendly and helpful. Unfortunately, there is much street noise, especially at night, which made sleeping very difficult.

This apartment was very well located in the Old Town. The facilities were new and clean but the area is noisy at night. The very helpful staff provided us with fans etc but we were still kept awake at night by street noise

Good location close to Old Town. Big 3 bedroom apartment for family and Have a Reception Office which is easy to check in. Tony provided excellent service and provided a fan because it was one of the hottest time in Europe hitting 40 degrees.

Of course, being Europe, there's no air conditioning and we were there for two of the hottest days in Prague history but we were in room 12 and it had a back balcony and windows that allowed the evening air to flow in. The hotel we were in was an old residential apartment complex. It's location was wonderful, right between the Old Town Square and the Palladium. The kitchen was complete and there was a laundry machine. When we asked the staff for extra sheets, they were putting them on the bed before we could return to the room. I can't say every room would be as amazing as number 12 but it seems they will try.

The apartment was spacious and would sleep nine people easily. We used the washer. One thing we weren't aware of is that there is a 15 Euro/night/air conditioner charge for air conditioning. It was particularly hot there and we were pretty uncomfortable since we didn't want to pay the extra 30 Euros to cool our apartment. We got off to a rocky start when the driver dropped us off from the airport at midnight and there was no one at reception. After a quick phone call he came and checked us in. We were lucky that our apartment was around the corner from the check in. Staff speaks English well.

Our apartment wasn’t the address given but 10 minutes away. The address given is their check in/office. This wasn’t a huge problem for us, though we would have bought bus tickets from a different location the morning of check out, if we had known. We overheard one family complain they were put on the top floor but had no elevator, but our building did. They could improve the way they book you into a room because the rooms and buildings they put you in can vary. You should know those details before hand. The picture of the room we chose was different then the one we got but it was fine and was large, as was the bathroom. It even had a little roof top patio. Lots of stuff for kitchen (actual espresso machine, nespresso pod machine, panini press but no oven, no dish clothes so washing dishes was difficult). One other thing, the room had an ac unit but no remote. We phoned them and they told us it would be extra, there was some confusion I think because of translation and it ended up not being extra. They were very kind and dropped it off the next morning. Why not just leave it in the room?? Overall though, good value and location.

Bad experience checking in, long que which I had to do twice as room was not ready. Overall I spent over an hour queuing, stuck in a hot room with my 2 small children getting very bored was not how I imagined a start to my break. Once we arrived in the apartment it was perfect so shame about the check in experience.