Caracol Plaza

The hotel is at really poor condition. No hot water, not working TV, dirty, towels look like rugs with holes and only positive factor- a view.

Gezinsreis van 5 nachten, 28 apr. 2021

Gecontroleerde Orbitz-gastenbeoordeling

The view is true to what you see in the ad. The breakfast was delicious. The staff great. The room, very rough, needs remodel. Only two bath towels, no hand towels. No balcony furniture. Had to move indoor furniture outdoors to have a seat. Not worth the $70.00 USD we paid. For that price one could stay in a much better place,

Romantische reis van 1 nacht, 17 apr. 2021

Gecontroleerde Expedia-gastenbeoordeling

It was an okay stay. Sometimes no hot water.

No hot water

Yolanda, Reis met vrienden van 3 nachten, 31 mrt. 2021

Gecontroleerde Hotels.com-gastenbeoordeling

Recommended Hotel

Great view and great staff. Really clean hotel!

Fernando, Gezinsreis van 4 nachten, 16 nov. 2020

Gecontroleerde Hotels.com-gastenbeoordeling

Starting to show it's age

The staff were excellent. The rooms were clean, but the hotel is starting to show it's age. Hotel needs newer furniture (or at least paint it) and needs new drapes and bedspreads. Food in the restaurant was expensive... but lot's of restaurants in town and along the beach area that are good. We loved the Caracol's pool, but not the hard wooden beach lounge chairs.

Bonny, Reis van 3 nachten, 3 mrt. 2020

Gecontroleerde Hotels.com-gastenbeoordeling

the Caracol is a special place-not too “deluxe” but not too basic to be enjoyable, and the location is perfect! The view of the sea from the hotel, and especially the restaurant patio, is unparalleled .The hotel caters primarily to vacationing Mexicans, but as a “gringo” I felt welcome. The only downside is that maintenance runs a bit behind,for instance a double curtain was needed to block out the balcony light that could not be extinguished, which was provided by staff when requested, the doorknob was loose,etc. The staff is outstanding, and ready to help make this a great stay.

Romantische reis van 5 nachten, 19 feb. 2020

Gecontroleerde Orbitz-gastenbeoordeling

Room was very big with a partial sea view. The overall property seemed a bit old or not really in the best state. Breakfast had very limited options. Also location wise is quite in between - quite tricky to walk to the beach or the much nicer Zicatela area. Staff wasn't able to speak one single word in english, which I find surprising in hospitality.

Reis met vrienden van 2 nachten, 31 dec. 2019

Gecontroleerde Expedia-gastenbeoordeling

Beautiful view, air conditioning good, wonderful people

Reis met vrienden van 4 nachten, 17 sep. 2019

Gecontroleerde Orbitz-gastenbeoordeling

Great location but the service and amenities arent

The view was absolutely gorgeous! The restaurants has great food and the service is excellent. However, we had an issue with our room. The shower didn’t go all the way and there was barely any water coming out of it. The zinc’s cold water wasn’t working (it was 95 degrees and it was too hot to use the warm water), and the mini fridge wasn’t working either. When I approached the front desk about it and requested a different room, one of them closed their eyes and looked away. Then the other one was the one that told me that she was going to try to contact the maintenance gentleman as soon as she could. After that vague response I went back an hour later because I really needed to shower and she said he was busy but made no effort to contact him again until I told her I was going to wait until she got a response from him and that’s when she finally called him. We still had to wait half an hour until he got there. He was really nice and he fixed mostly everything. The shower was clogged so the water would come out outside the bathroom and when I told the front desk they said it was a common problem but it was not fixed... Its a great location but I wouldn’t stay here again. Plus they’re not very friendly to foreigners in terms of their customer service (only at the front desk)

Cecilia, Romantische reis van 5 nachten, 21 jul. 2019

Gecontroleerde Hotels.com-gastenbeoordeling

Terrific stay with ocean view.

The hotel was really nice. We were nervous after reading some of the negative reviews, but we found everything to be excellent. The Wi-fi worked great in our room and we were expecting it to only work in the lobby. Great fast glass elevators. Nice pool with towels provided. The ocean view from the room was awesome. There was even a little refrigerator provided. The walk into town and the Playa Marinero was less than 10 minutes downhill, so it was a little tougher on the way back up.

Robert, Romantische reis van 2 nachten, 30 jun. 2019

Gecontroleerde Hotels.com-gastenbeoordeling