We had a highly disappointing experience with this property. When booking two months in advance, I clearly requested two tents side by side on an elevated area. I reiterated this request a day before arrival and again on the check-in day, each time receiving confirmation from the property manager that it would be arranged.
However, upon arrival, we found that our tents were neither side by side nor on the elevated area as promised. The host acknowledged the mistake, apologized, and assured us that for the next night, we would be moved to the correct tents.
Before leaving for a tour the following day, we reconfirmed the tent numbers with the host, who again assured us they would be ready. However, when we returned at 10 PM, we discovered that the tents were not prepared at all—the bed sheets had not been changed, trash from previous guests was still inside. And one of the tents from previous night was already been given to someone else so we couldn’t go back to those tents either.
After multiple phone calls, the host came and offered to clean and prepare the tents. By that time, we were exhausted and simply took whatever tents were available, though they were not what we had reserved.
Despite planning well in advance and receiving repeated confirmations, we never got the accommodations we requested for either night. The lack of organization and follow-through turned what should have been an enjoyable stay into a frustrating and disappointing experience.
