2/10
Below is an extract of an SMS that I sent to the ReadySet Appartments trying to get some sort of satisfaction from them for our stay between 15/18 July 2025:
Hi ReadySet
I'm so glad you made contact with me because I have been back to the key pickup twice now and they said I had to contact you direct.
I am extremely unhappy with the accommodation and the cleanliness of the unit.
I specifically booked for 6 but the unit is setup for 4 including 4 cups, 4 sets of cutlery etc.
There are no complimentary toiletries, the sugar canister is filthy and would appear to have possible mouse droppings in it, there is a power point that is hanging off the wall, the remote for tv has no batteries or back plate, 1 knob on the stove is broken off, the linen is dirty and has hair on the pillows, there is crumpled toilet paper on the top of the wardrobe in bedroom 1 and the biggest problem is the sofa bed is broken to the point of having to prop up the middle with pillows, towels and anything else I could find to improvise.
This bed needs your attention today.
All the above has been photographed for your information.
As we have 2 more nights in our stay in Melbourne I would appreciate your urgent attention to the above matters.
Attached: photos for confirmation of my complaints.
Clive
Clive
Gezinsreis van 3 nachten
