I’ve stayed at five different resorts in Punta Cana over the past few years, and if I had to rank them, this one would be at the bottom of the list.
I mean, it’s not a terrible resort - it’s good. But you’ll find much better deals for less money. Majestic Elegance/Colonial, or TRS are better options, for example.
My impression is that it relies on the Meliá branding to charge more than others, but it doesn’t offer the same amenities or variety. There are few restaurant options, you have to pay extra for a piña colada served in a pineapple, room service costs $10 per use, some plates in ‘all inclusive’ places has an extra cost, and even a restaurant recommended by the butler had an additional charge.
That said, I stayed in The Level area, which is supposed to provide better service and a premium customer experience, but that wasn’t my experience at all. My check-in took too long, the concierge ignored my WhatsApp messages when I needed help, and on the first night, we were supposed to have a restaurant reservation—but it didn’t exist. We had to come back an hour later.
TL;DR: This resort isn’t bad, but it’s overpriced for what it offers. The Level area didn’t provide the premium experience expected, and service was disappointing. Better options are available for a lower price
