2/10 – Matig
26 maart 2025
DO NOT BOOK – Bait-and-Switch TERRIBLE service
I originally booked Melia Beach and Wellness (adults-only), but upon arrival, my reservation was arbitrarily changed to Zel Punta Cana without my consent. Staff falsely claimed I had selected a “Surprise Me” option (which doesn’t exist on Hotels.com) and refused to honor my original booking.
The issues didn’t stop there:
Check-in took 1.5 hours due to disorganization and understaffing.
I was charged twice due to a confusing Apple Pay policy, leaving me with duplicate charges.
My "butler service" never existed—despite multiple follow-ups.
The room had major maintenance issues, including a leaking hot tub, faulty AC, and malfunctioning ceiling fan.
Resort information was incorrect, leading to confusion about restaurant hours and reservations.
Check-out was as slow as check-in, adding to the frustration.
THERE IS NO FRONT DESK - Impossible to find someone to resolve issues.
This was the worst resort experience I’ve ever had—completely unprofessional and disorganized. I will never stay at a Melia or Zel property again. Avoid this resort at all costs!
Andrew
Andrew, reis van 4 nachten
Geverifieerde gastenbeoordeling van Hotels.com