2/10 – Matig
5 september 2024
Terrible - stayed 5 nights and had nothing but problems
On arrival curtain rail in room was falling down - took 3 days to fix
In bathroom shower tap came away from the wall as I turned it on - causing me to slip
Beware no restaurant food after 9pm even though they advertise until 9.30pm - staff wants to go home. We went to the sky bar and had to negotiate for a drink - we could have one if we drank ‘quickly’ this at 8.45pm !!
On your way to swimming pool do not wear your bath gown or slippers provided by the hotel. U will be rudely told to change by a member of staff! The pool locker is so small that nothing more than a shorts, towel and t-shirt will fit. This is ok to wear however.
If you want to book an additional night in the hotel they advise you not to ask at reception for the best rate but to use Expedia?!
In the swimming pool be careful not to fall down the steps because they do not wash away the excess water even though there are lots of pool staff discussing between themselves.
If you want to swim be careful not to swim in one direction because other swimmers will be playing on inflatable circles and entering and jumping into the pool without warning. The lifeguards look on and say nothing even if you ask them to warn swimmers to have proper pool behavior.
If you have a complaint as I had - you will need to have 3 meetings with a ‘duty manager’ lasting over 30 minutes each time only to be told they can do nothing to help you nor care?!
All in all a bad experience
Kristian
Kristian, zakenreis van 5 nachten
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