At arrival my 1 persons ´luxury room´ turned out to be not available. This because of ´technical problems´ (already given to someone else?) At the end, a 3 persons (basic) room (for my use only) was offered. However, the hotel still tried to charge the initial rate. Replied that I was not prepared to pay for a luxury room while getting a basic room in reality. Then the rate was lowered to a 1 persons basic room which was acceptable to me. The room as such was good. Clean and quiet. Very good breakfest included. Rating could have been 4/5 or even 5/5. However, now 2/5 only due to the fuss during check in and not offering the more logical lower rate spontaneously. Felt a bit sorry for the girl at the desk, who seemed not to be allowed to make any decission at her own, and who was talking by headset to a sort of ´invisable supervisor´ constantly.