10/10 – Uitzonderlijk
6 februari 2025
Mixed bag!
Thought with my on line reservation completed easily meant I just had to show up at the desk for check-in with my photo ID and CC like any normal Hotels.com reservation. WRONG!! subsequent emails to me indicated I was staying in one of three properties (resulting in hopes I am in the right one), that I would have to complete a registration form on line, including submitting my ID and CC info on line (I had no idea how to do that-therefore after completing form I could not submit it because it was incomplete), an email stating 2 days before checkin I would receive my room number and code to enter AND by the way there would be no one there so since my reg was incomplete and unable for submission. Subsequent emails then requested I take a picture of my ID and CC and send it. We showed up for checkin and because none of my previously mentioned info was received the cleaning women had no record of us or which room was ours. Bottom line, instead of a water-view room as advertised we had a room next to a very busy 4 lane road. The stay was potentially very nice but the trauma from registration disaster affected our stay greatly. HOWEVER, KUDOS TO THE STAFF WORKER BY THE NAME OF SUSAN. SHE SAVED THE DAY WITH HER COMPASSIONATE ASSISTANCE TO HELP CONTACT THE SUPERVISOR WHO RESOLVED THE ISSUE SO WE COULD COMPLETE OUR STAY. IF NOT FOR SUSAN, WE WOULD HAVE LEFT PROPERTY AND REQUESTED A REFUND.
Kenneth
Kenneth, reis van 1 nacht
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