We were very disapointed with our stay at Windsor hotel. The room was incredibly outdated and hardly had any facilities. The bathroom especially was old and in need of an update, there was a horrible smell coming from the shower drain. After our first night we asked the staff if they could do anything about it. They offered to have it cleaned and if the smell didn’t become better we could change rooms. They didn’t seem surprised at our complaint about the smell... Later on in the day the smell was a lot better, however in the evening it was just as bad again. Unfortunately there were no other rooms available by that time and we were offered a discount as compensation instead.
The room did not have a tea or coffee making facility and the only cups available were plastic. This seems rather shabby when you pay over €100 per night.
The hotel advertises ‘free parking’, there are only 8 free parking spots, of which 2 were occupied by staff members during our stay. The only other parking option is on the street which costs 12 DKK an hour...
All in all, staff was very friendly and helpful, but they have little to work with. Hotel management should seriously update the rooms and facilities.