DoubleTree by Hilton Hotel Dallas - Campbell Centre

My first stay anywhere during the pandemic and I was pleasantly surprised how serious the staff took to social distancing and constantly cleaning the hotel. Great job!

Everything was clean and amazing! Thank you

The hotel was very clean. The staff was very friendly. The view from the room was great. I will definitely come again

Horrible

As we entered the room we noticed there was a letter on the dresser welcoming us to the Hilton hotel. Within the letter it stated that we would have limited access to the restaurant on property since room service was closed due to the Covid 19 pandenic. That was a lie and we were offered cold products to purchase instead. Why have a letter welcoming a guest into your hotel with misleading information? Also, there was a 6.95 charge for wifi. As a guest that's paying almost 150 for a nights stay should not have to pay wifi at all. I will say that the view in the room was magnificent.

The Suite was exactly what we expected. Roomy, comfortable, clean and well appointed. Our only disappointment was the rooms of college age students above us and below us that partied until 3:30AM. I texted a noise complaint to the front desk at 10:30PM, they responded at 5:30AM. At 11:30PM I called the "Customer Care" number and they assured me they would send security to address the noise complaint. Nothing changed. At 12:30PM I went to the front dest to complain and again as for security to address the stomping, loud music, shouting and cursing. The volume reduced for about 15 minutes and then started back up again. I feel asleep with earplugs around 1:30AM, my wife was kept awake until 3:30AM.

The best place ti stay when in Dallas area

Great stay

The person at the front desk was very nice but told us she couldn’t “just trying to get thru her shift” when we asked how her day was going. Then we were told our room wouldn’t be ready until check in time at 3pm. We arrived at 1:30pm. So we waited in the lobby. I received a text asking how our room was. I sent back that we are waiting in the lobby. About 15 minutes later we got a text that the room was done. We got to go the the front desk and same person at the front desk...started talking to me before we got there and just handed me the key card. It would have been nice for her to come to us in the lobby and give us the key card instead. The hotel was not busy. When we got to the room... I found it hard to believe it had just been cleaned. It had a musty, moldy smell. You can tell no one had been in the room in a few hours. Upon opening the curtains we found the problem. The windows had covered in condensation because of the heavy draperies. If someone had just cleaned the room, knowing someone was checking in moments later they would have done something about the windows. I think there just needs to be some re training there. It’s not a bad place to stay but I won’t recommend it either. I stayed at lower price places with nicer accommodations and staff.