Embassy Suites Hotel Dallas Market Center

The staff was very unfriendly elevator did not work didn't have any concierge service they said they had a full breakfast they did not have any breakfast at all other than muffins pool was closed noise outside people fighting and other things going on it just was not a pleasant stay

Everything about the stay was ok with the exception of the rooms Air Conditioning. The room would not cool to my desired temperature. I cannot speak of any of the amenities due to everything was closed due to covid19.

Service was great. Everything was closed. Pool was drained. Disappointing, but I still had a great getaway time with husband. Looking forward to returning later.

Our stay was horrible. I wish I could get my money back. The AC did not work the whole hotel was hot. We left to get food and when we came back we could not get into our room because the card reader battery went out. The lady from the front desk asked someone on the walkie talkie 4 times to come change our battery pack on the lock. We ended up sitting on the floor in the hallway for about 30 minutes waiting on him to come and when he did come he had a attitude and was speaking very rude about the lady at the front desk. He even said that she didn’t know what she was doing and his salary was more than hers. Very unprofessional to talk about your coworkers to guest. Finally the security guard came beating on our door demanding to remove some balloons that we didn’t even have and asked to see inside our room. When he didn’t see balloons he said “I’ll be watching y’all”. This whole stay was trash.

Love the room we stayed in. We are a family of seven with 5 adults and the suite has plenty of room.

The staff was friendly. The lobby and dining area was clean and nicely updated. The rooms have not been updated in a long time and felt dark and dingy. This is was the room where you don't want to take your socks off and that was disappointing. The Happy Hour was disappointing. I stayed at the hotel for 5 nights and the Happy Hour was a mess - no food or cleaning after 6:30. I love Embassy Suites and this one needs help.

ease of check-in and the welcome gift was unexpected! the service at the cafe even at 10pm, when they were about to close, was so gracious.teh waiter was superb! The amenities in the room were good as well.

The heater did not work. Portable heater bought in. Was not offered another room. Charged for parking.

No heat in the room asked to be fixed. It did not happen. Asked for some sort of way to fix the problem when we checked out the lady behind the counter was less than helpful and did nothing.

Hadn’t stayed here in years. Great improvements in overall appearance and functionality! Friendly staff.