The Hollywood Roosevelt

Loved staying here! Can’t wait to stay there again.

Chose the Roosevelt over the nearby Loewe because the reviews suggested it was slightly better. Our suite looked good and was comfortable. The hotel was in a good location for tourists. However, the service experience was disappointing. The guy at check-in was unfriendly and unwelcoming. Felt like we were were being processed not a $350 a night guest. Similarly in check out we weren’t asked how our stay was or whether we needed help with our luggage etc and I’m travelling with my 78 year old mother so that would have been really obvious. We were frequently getting Uber’s from the main door/valet parking area and not once did a team member say hello or ask if we needed assistance. It was as if our fave didn’t fit. We felt unwanted so checked out a day early at our own expense and went to San Francisco where we had brilliant service. Two exceptions to the lack of service. Jessie in the no25 restaurant was warm, friendly and helpful. And Douglas in housekeeping resolves a small issue with speed and courtesy. However, wish I’d tried another hotel now as the overall vibe was t friendly or welcoming.

The noisiest place I’ve ever stayed. The bathrobe hanging the closet smelled horrible like it’s never been washed. Couldn’t figure out how to work the TV. Frustrating experience and way over priced

Lovely hotel, lovely position and is plum centre Hollywood. Staff very friendly and helpful. From a UK point of view it was disappointing that a kettle and coffee/tea etc is not provided free in the room as is normal in Europe. At the room rate charged, and we had a suite, we did expect it. Anyway, overall a very good old fashioned hotel in the heart of Hollywood.

Terrible experience from the valet staff to how loud it was. I was so disappointed I left early and stayed at a motel.