8/10
My husband and like Westin Hotels. The service was great especially at the bar area. Very friendly. There’s a couple of staff at the reception area tho that aren’t friendly. I’m a retired nurse and I have worked with patients and families. No matter what is happening internally, you just have to put your best effort to smile and look like you’re there to help the clients or guests on this situation. There were questions that I had and would leave and go back again because I forgot one question and like I said, there’s a couple of staff that I just had the vibe that they weren’t happy to give more informations like I was really bothering them. And, there was no one in line. Then I requested that I wanted my room to be cleaned or at least wipe down the vanity and re-stock the glasses, towels and throw the garbage. We got back from a long day of discovering the wonderful city of San Diego and the room was not cleaned. No fresh towels. I asked the front desk if someone can clean it while we’re out to dinner and the gentleman said “of course! The housekeeping are here during the day and night as well.” We got back from dinner, and no one had cleaned or even left clean towels! That was just my main beef about the my experience this time. Otherwise, we will still go back next year and I hope the staff will be better with their customer service.
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