La Quinta Inn & Suites by Wyndham Pocatello

Our stay wasn’t our usual good times like we’ve had before at other La Qunitas. Our room smelled like pets from the time we first walked in. Our showers were warm but not hot. Grounds were well worn and parking lot dirty.

This was not the best stay. We stayed for three days. Check in was great. The gal was fast efficient and friendly. The booking was for two but found the next morning only 1 coffee cup in the room. Only one nice towel Could see thru the other one. We figured the cleaning person would restock the cups and coffee. Nope we came back to find only the towels and trash had been changed.. plus she took the only two water cups in the room and didn't leave more. I mentioned this to the front desk when I went down to get more cups and coffee for the morning. Repeated the next day and she didn't refill the toilet paper. The room itself was nice and we were right next to the elevator with no noise so good quality. The evening staff was apologetic and quick to get me what I needed. Just don't feel I should have had to go get this stuff especiallyafter bringing it to the desk staff's attention. Their breakfast consisted of bags with warm bottles of orange juice and water, a granola bar, muffin (mashed in 4 of 6 bags), and mushy bruised apple every day. They only win me over because we have furbabies.

Its was clean and nice. Espe ially for nonsmoking. But even nonsmoking doesnt have a fan in the bathroom, WHY!?

Our room was NOT clean. There was an old room key, old soap, old and used water bottles, obvious grime on the tile floors (especially corners). Pretty disappointing.

The room was amazing we had the family suite and it was very large. The cleanliness was good. A couple things needed maintenance the toilet handle was falling off and the hot tub jets were not working. The breakfast in a bag was disappointing, but covid so...

Room was clean, beds comfortable. I would like to see a double room stocked with enough towels. Bagged breakfast was large! Pool was open and clean. Front desk was friendly. We would stay here again.

I wasn’t impressed with our beds but the room was very clean. My room says it sleeps 5 but the pull out couch was a horrible bed. The kids loved the pool.

I have to say that this was one of the worst service experiences I've EVER had. The front desk "manager" was sleeping when walked in. She was clad in a dirty sweatshirt and looked as if she hadn't showered in a day or two--and she NO MASK ON. She immediately informed us that our rooms weren't ready even though check-in was 3pm and it was 3:40 when we arrived. When I asked why they weren't ready bc of the checkin time (and BTW we'd spoken to 1.5 hours prior so she knew we were on our way) she immediately responded in a aggressive and curt tone "don't get frustrated with me. It won't help." I then said you knew when we were arriving due to your phone call, and she responded even more nasty "I have 4 people cleaning rooms so they'll get finished." I then stepped to the lobby to watch the next 4 people get into their rooms without delay. When we finally got our rooms, she sent us walking the length of the hotel to catch the elevator, which when we arrived, was posted out of order--something I'm sure she knew. I don't know how this person retains her position given the way she treats customers, sleeps at the desk, and seems to not bathe. I don't think all LaQuinta are like this, but we will NOT be staying here in the future. BTW, the woman at the desk in the morning (10/18) was GREAT--friendly, accommodating, and helpful.

Nice hotel but the staff was marginal at best. Front desk employee Missy brought her 5 year old daughter to work and spent most of the time I tried to check in yelling at her to swim in the pool. When I went to use the elevator the same kid was playing in it, pushing all the buttons and making the car stop on each floor. Later the same kid was running up and down the hallway. Mom could have cared less and was rude when approached about it. No manager on duty or present during our stay. I plan to write LQ HQ about it.

Walkable to restaurant. A bit noisy either from street racing or car in parking lot.