Albergo Terminus Hotel

I do NOT recommend this hotel. From the photos and location it was one of the hotel I was looking forward to staying at but by far the biggest let down. Although the weather was nice and cool outside, the room was stuffy as there was no air circulation. They advertised it as having aircond but they won’t turn it on for us to use it, and we weren’t the only one that complained according to other guests and reviews. Yet they still refused just to save themselves some money and told us to open the window instead. I’ve never stayed at hotel where I have to turn off all the lights to stay cool or alternatively sleep with mosquitoes. At the time of booking, Hotels.com advertised our room as having lake view but we got a basement room and our window was at the same level as the car park. When we complained to Hotels.com, this hotel responded and said that they have to moved us to that room because we travel with a 8 years old. Our little girl is 3 years old and there was no extra bed or cot provided, because there was barely enough space to walk around the bed. The room is tiny, because space are taken up by tiny hallway within the room. We asked to leave after the first sleepless night and they refused to refund any money. We ended up getting some assistance from Hotels.com and stayed at a B&B for the remainder of our stay and only come back to checkout at the end because we don’t want them to sell that room to any other customer. Don’t be fooled like I did.

Having a small double room on the third floor facing the lake was a good start. The service started off well and we got a 1pm check in. The location near the lake, main shops and city square were all great. Unfortunately the room was too hot and l was informed by the front desk that the air conditioning was turned off for the summer. I was told to open my window to cool the room down. I tried this which helped slightly but l had mosquitoes entering the room. The curtains were not light block out and security spotlights suddenly were turned on around 10 pm. This lit up our whole room. We barely slept all night due to the heat, street noise and light. Luckily we had only booked for one night.

Fantastic hotel, ideally located within Como and close to the lake and boats.

We stayed here for our wedding anniversary trip and it was wonderful. The room was a nice size and had a lake view. The staff was very friendly!

Beautiful hotel in the perfect location. Directly across from a courtyard with delicious bistro and gelato stand.