I love the Sofitel brand, but this one needs a refresh on its rooms, not sure I’d choose to stay here again. Sofitel in Mexico City blows me away every time I stay. Here in NYC the room was nice and big but very worn, stained carpet, furniture, and wallpaper, pillows very thin. There is no coffee maker in the room, you need to ask for it to be delivered and no bottled water unless you ask. Geoffrey at reception is incredible though at check in and providing recommendations when the concierge was already gone home at 5:00 on a Saturday. And the lobby and bar are beautiful Thank you.