Genuinely very nice hotel. Large, modern and spacious lobby with helpful and friendly staff. I stayed in a single room with a balcony on the 2nd floor, room was a good size, as was the bed. Great shower with regular and rain fall style, and quite a large bathroom. Very clean, modern room with everything you could need. Superb location, super easy for connections to Bergamo airport and metro, both a couple of minutes walk away, and well located to walk to all the sights in the city. Able to set room temperature / air con was great. Only tiny complaints - would be good to be able to say I don't want room cleaning (e.g. using a door indicator like in other hotels) as it really wasn't needed for a short stay, would like liquid hand soap in the bathroom (a bar is kind of gross), a way to stop the shower making the whole bathroom floor wet (the shower curtains just aren't wide enough), and more than one pillow would be nice (I asked one evening for another, they said it would be brought to the room in "a couple of minutes" but I'm back home in England now and still waiting :-)). But overall, a great stay, good value and I would absolutely stay again.