rooms are good and clean. Cleaning staff is nice and do a good job. Location is also good, take lyft or free shuttle and BART to San Fransisco. The guy who checked us in was really unfriendly , almost rude and not helpfull at all. Other people at reception were a little friendlier. The pool was closed, one of the reasons we booked this hotel. They said it was closed for one day, it stayed closed for the full 5 days. No excuses were made. The small bottle of water in the room is not complementary and extremely expensive. If you order food from the restaurant prices are much more expensive. Parking is not free for guests but you have to pay 25 dollar per night, unusual for a motel which it really is. Better to just call and pick it up yourself, it is just next to the reception. This hotel looks ok but does not really care a lot about his guests