The neighborhood is full of homeless & junkies. When we arrived at the parking garage we had to press the bell to get access to the garage, next to the bell in the ramp the junkie was scoring with his pants down. We were travelling with a 4 year old we ve told her to not look that way. Before arrival Id asked to reserve a parking spot as it was included in the booking this was not possible. During check in I ve asked to be sure about the breakfast & parking and they ve assured me it is included in the booking of expedia also was confirmed in the app, when checking out they ve still wanted to charge our parking and I had to dig up my confirmation. In the middle of the night at 3 o clock someone decided to smoke in the garage the full
Hotel had to be evacuated & the fireman came to check the building. Breakfast was super chaotic the staff cannot handle the guests, first day there was not enough cutlery plates & glasses. The juice & pancake machine constantly needed refill. Guests were taking chairs from others when they were getting food, it’s not a relaxed experience at all. Rooms are clean, new, but small & has carpet. When exiting the garage the same addict was in a sleeping bag and shouting & talking we had to drive carefully not to hit hem when exiting as he was blocking us. We will not return