The bed had brackets sticking out over an inch, and i cut my leg getting into the bed. I went down to the front desk, and the guy working looks totally unfazed. Gets my room number, and tells me he will tell the manager. I come down the next morning, same guy is there...doesn't recognize me...i ask for the manager, he says he wont be in until after 11....still never heard back. Never, ever staying here again. Bed was horrible, i walked by the complimentary breakfast, disgusting.