6/10 – Goed
16 apr 2025
Poor conditions
Our stay was just okay. We booked a condo, which happened to be across the street from the main hotel. The Chelsea condos didn’t look as if they were even part of the hotel as they were very run down looking from the outside alone! The carpets outside were filthy looking, the wooden steps were very dirty and the doors to the rooms were just as filthy and certainly could have used some updating! (They were doing construction in the Chelsea area, but not exactly sure what they were replacing). Once in the room we immediately noticed a smell, that just lingered our entire stay! While some parts of the room seemed to have been updated others definitely were not, such as the old smelly bedroom carpets!! The bathrooms had seemed to been updated, but the showers in both bathrooms had knobs that were extremely loose and had both fallen off as well as a bathroom sink that kept filling up! Maintenance had to be called twice for this!! Another issue we had was that when we did need to call the front desk it was difficult getting in touch with anyone no matter what time of the day it was, so we had to usually walk over to the temporary front desk when we had to report the bathroom issues or ask for towels (House keeping also never knocked on our door until the day we checked out)! The outlets in the room also barely worked, as nothing would stay plugged in! Overall we were very dissatisfied with our stay here and won’t be planning to return back here to stay again!
Jennifer
Jennifer, gezinsreis van 5 nachten
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