4/10 – Redelijk
28 februari 2025
Expected more
I've stayed at Horseshoe Casinos before (including this one, although its been awhile) and have always had a great experience. For whatever reason, this was not a pleasant stay. First, we pulled into the valet area to check in at about 6pm. There were two other cars ahead of us, all of us waiting for the valet. After waiting for awhile i called the hotel and was connected to a call center at another location. They kept telling me that the location i was at had a valet, even though that wasn't my question. I already knew they had one, he/she was just missing. While i was on the phone trying to communicate that we needed a valet one finally showed up. The next morning at about 830 my wife and I woke up after hearing what sounded like a power tool in the room next to us. Apparently they were replacing some bathroom tile...at 830 am. After the power tool came the hammering which went on for about 15 minutes. I called the front desk and was told basically "yes, we've complained to our contractors about that before, but we don't control when they work or do repairs so there is nothing we can do" I asked to speak to the manager and was told none would be there until 3pm. I suggested that 3pm might be a good time to replace tile rather than 830 when the guests are trying to sleep, but again..."nothing we can do". We had a 10 hour drive ahead of us so my wife and i decided just to get packed and get out of there, but again, the valet was missing so we had to go find him.
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