8/10 – Zeer goed
26 jul 2025
Nice hotel, bad service
This is a well maintained oceanfront hotel. Our suite was clean, spacious and appealing on arrival. The space is definitely designed with families in mind (access to bathroom via bedroom AND living room). Would appreciate more hooks in the space for wet beach gear. Beds were fairly comfortable. Balcony is small, but nice to have. Service was all around poor. Cleo, at the front desk, was incredibly rude. Not sure how someone that rude is still employed in a customer service capacity. Room refresh is completed every other day. This isn’t enough for beach-going families with children. We also only received one room refresh for our entire 5 day stay. Requested fresh towels 7 pm one evening, never received, even by the next morning (was told they would be “right up.”) The water pressure in the shower was very, very bad. There wasn’t enough pressure to even knock the loose sand that fell from our suits, down the drain. Not sure if we would stay again.
Katherine
Katherine, gezinsreis van 5 nachten
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