Extended Stay America Appleton - Fox Cities

Nice clean room it would’ve been good to know that I didn’t have to carry my luggage all the way down the Corredor. I could’ve parked closer to my room.

Front desk staff was little help throughout. When business plans changed and I asked to extend my stay by one night the front desk staff said she couldn't help because I'd booked through Hotels.com. I asked her to treat as a walk-in new reservation. She told me she couldn't figure out how. I asked about late check out. She said she gets screamed at if she lets people stay late, so I would need to talk to the manager (who didn't come in until the next day at 7AM), but it would cost extra if I stayed late. I called Hotels.com 800 number. After waiting in the queue about 20 minutes I explained that my deaf/ legally blind husband needed to stay in the room throughout the day as my business plans had changed, and begged for my stay to be extended one night to allow for this. After being on hold several minutes I was told the Hotels.com system was "erring out." So, I was told to call back in one hour. I did. I was told to wait another hour and call back. It was midnight by this time. Instead I called the Extended Stay 800 number. They said the could not extend my stay, but would book a new room for the night..but my deaf/ blind husband would have to get out of my current room at 10AM and could not come into the new room until after 3PM. Instead we got up at 4AM, I drove my husband home and then returned to the city where I was working (3 hour round trip).

Jennifer & Tyler were outstanding!! Professional, courteous, & friendly!! They really made us feel welcomed!!