Crowne Plaza Chicago West Loop

Security chain on door was missing, couch was stained, parking cost over $50 for the night, and front desk personnel was confused at times.

Hotel excellent but $56.00 for parking not good. So if you room is $96.00 a night and you’re going charge $56.00 to park you need say the cost is really $152.00 a night I would of stayed at a hotel that didn’t charge for parking. Last time I stayed at crown plaza in Chicago parking was free.

Our stay was good except for a couple of thins. Our key card lost it’s programming several times. The desk personnel were very nice about resetting it, but having to go back to the desk in order to ride the elevator or get in the room was inconvenient. The other problem was the bathroom. The bathroom looked clean and spotless, but had a very strong odor of mildew. I never could identify the source of the odor. All employees were exceptionally kind and helpful!

A few things would make a huge difference. The bathroom sink drain was very slow to drain, the pillows were lumpy, and there was a faulty light switch on one reading lamp. One side of the bed did not have a bedside table for books, glasses,etc. It would have been nice. The restaurant staff was exceptionally nice!

It was okay but Parking is expensive.