Stayed here for 2 nights for convenience to theatreland (short ish walk away) but was disappointed on many things.
Arriving after 8pm, we had to walk to another hotel to collect our keys but we had no email explaining this beforehand. The gentleman that gave us our keys (at the other hotel) took our breakfast request time (8:30) but our hotel only sat 16 and when we arrived there was no table for us, for 3. We waited 10-15 minutes after being ignored mostly by the kitchen staff, we sat on a single seater, and a 2 seater table. The receptionist was helping the kitchen staff and was very polite, the waitress staff, not remotely. The second morning we had a table for 3. Nice fried breakfast, sensible sized portions.
The beds (we had a family room) were soft and uncomfortable, the heater was above the bed and blew down the neck of one of us making them cold through the night and needing to turn it off.
Floorboards in the room we’re very creaky for us in the room and no doubt annoying for the room below.
The bathroom was very small, one of us was over 6ft and it was very difficult for them to bend over to use the sink but the shower was lovely after taking just a little time to warm up.
The room was very clean. I was disappointed that towels were changed daily when not requested.
Also hugely disappointed that everything was thrown in a big black bin in the kitchen, yoghurt pots, food, jam pots, everything. Nothing was recycled.
Overall a disappointing stay.