We booked a king suite and on arrival were in a standard king, which meant there was no where for our lil guy to sleep, the night clerk was as helpful as he could be for a booked hotel. He got us a roll away bed and was super nice. We had an issue with kids in the pool, they were yelling, diving cannon balling and soaking our things when doing so, he came in and dealt with it and was going to get us quarters to use the dryer for free. He was super apologetic. The next night at the pool he came in to make sure everything was good, which it was. After the pool we needed more towels for our room and he grabbed them happily and was always making sure that we were happy with our stay.