Very hard time opening our hotel room door. Seems this is a universal problem since the only person who helped me was another traveler. Day shift fellow was very arrogant, even with my husband. The hotel and room are very dark black and grey design. Bedding is very firm, flat pillows and scratchy bed linens. However, the shower was nice. TV required intervention, twice. The second fellow brought in the proper remote control. Breakfast, although plentiful and varied, served hot items cold each day we were there. Boxed breakfast provided on departure by a very professional lady. She arranged our hotel shuttle. She stated the regular taxi service is 70€ with morning surcharge and the hotel charges 75€. He was late by 15 minutes. Hotel wait staff were amazing and the restaurant “Vista” was adequate with delicious pasta. All in all, this “4 star” hotel did not live up to my expectations and I will select differently in the future. This is our 16th trip to Rome, so we have experienced hotels, boutique hotels, B&Bs and apartments.