I happened upon Hotel La Pau as I had extended my stay in Barcelona but had to switch hotels. What an unbelievable surprise it was.
I am an absolute stickler for customer service and the pride and care La Pau took in their customer service was evident as soon as I stepped through the doors. They knew my name, took my bags so I could set them down, were able to get me into my room early, etc. It only got better from there as they had a prepared list of sites and restaurants complete with my name on it.
I was then escorted to my room, which was IMO rather remarkable for a European hotel room. It was spacious, well designed, the AC worked, everything was pristine. Don’t even get me started on the shower. Best shower ever.
But it didn’t end there. I was greeted by every employee warmly every time I entered and left the hotel. Most greeted me by name. They helped me to find other locations, such as a sports bar to watch the Champions League games and more.
I have stayed at many places in Barcelona over a number of years and Hotel La Pau blew them all away. They’ll be the first place I look at from now on.