2/10 – Matig
2 jun 2025
Our room had a foul smell. We bought air freshener for that. The sleeper sofa was dirty and the mattress was filthy. They moved us to another room. It was not that much better. We only had a couple of sheets on the beds. Friday evening front desk staff was very helpful and professional. Saturday morning front desk staff was also. Saturday night and Sunday morning staff were rude
Very disrespectful!!!! Housekeeping didn't even give us a chance to finish gathering our belongings before they tapped on the door and started coming in our room. It wasn't even 9:30!! The lady at the front desk had a bad attitude!! I told her that they moved us to another room because our first room had an odor and the sleeper sofa was dirty. She told me that it's hard to keep track of guests when they just move from room
to room. The front desk staff moved us in the middle of the night on Friday.. We didn't move ourselves!! I would not recommend anyone else to stay here until they deep clean those rooms, upgrade their furniture, and give their staff some Professional Development Training!!
Melissa
Melissa, gezinsreis van 2 nachten
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