NH Milano Palazzo Moscova

Great location for the lively bars and restaurants of the financial district. 25min walk to Duomo and the glitz of the shopping district but a good location for the 10min walk to the train station. Extremely helpful staff and a good clean hotel. My room was on the small side compared to others staying at the hotel but was impressed overall.

It’s close to Porta Garibaldi station which is perfect for my commute, by Eataly which makes it easy to get water and essentials, and by Brera which has great food and drink options. It’s clean, quieter and better designed than most other hotels I’ve stayed at in the same area, and has a gym (though it’s gotten smaller since they added a spa/sauna/jacuzzi which I didn’t use this time but could be good in the winter). Every staff member is friendly and attentive! Some rooms are a bit small and the pillows are lumpy and small and not very comfortable but I’ve found this to be the case for most hotels in the area.

We were given an upgrade as the room we were originally booked into was so small we could not open our suitcases. The Housekeeping services were not good as we had to request replenishment of our toiletries and to have the garbage bin emptied. The breakfast was good in terms of quality, variety and service. The staff remembered what type of coffee we had after the first morning. The hotel is in a great location both in access to restaurants, transport & the city centre.

The hotel is very convenient situated, friendly staff. The room including the bathroom is very small and almost no space to move around.

The hotel advertised that they had valet parking. Since we rented a car, we decided to go with NH Palazzo Moscova. Upon arrival, we expected to pull up to the front of the hotel and have our suitcases unloaded and car parked. However, the hotel did not have a proper entrance for cars but rather a ramp/driveway with only one way in and out. There was already a car parked there so my pregnant wife had to get out of the car to ask where we could find the valet while I drove around the block. We were informed that we should park the car on the driveway ramp, but because there was a car parked there that needed to reverse out as well as a taxi unloading other hotel guests, I had to do a few laps before I could pull into the driveway. Once we parked the car, we left our suitcases in the car while we went to check in. We asked if someone could please bring in our bags, but were told that the one person available was busy taking an iron and ironing table to another room. I'm not certain why they only had one employee available to help guests with luggage as well as room service requests, but eventually, they said they would have the bags brought to our room and park our car. The bathroom was not functional, and there was rust in the shower. The bed was comfortable, but there was an intermittent vibrating noise that went off in our room the entire night. Upon check out, the valet brought our car to the front. We tipped him but did he not bother helping us load our bags in the car.