2/10 – Matig
24 jun 2025
I am staying here for military deployment, and had to extend my stay a week. After making the reservation at the front desk and making sure that i was getting the government rate this time, after they lied to my face on the original reservation. i was then woken up up at 11pm on day 1 and told to vacate immediately, that this room was for a family in the lobby, and that my reservation was only for 1 day, and i was squatting. 1) not true, it was for a week and I went over this three times with the front desk concierge just to be sure. 2) housekeeping had long gone home, so at 11pm they were going to kick me out and give this family a dirty room??? Btw there are a lot of rooms open room currently, but he didn’t even offer me another room, just ordered me to get out now. Then the manager informed me that they will not honor the government rate for this reservation and changed me a lot more than the non government rate i was already paying!! I’ve never had such bad service and such a rude person in charge.
Jubei
Jubei, zakenreis van 2 nachten
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