6/10 Good
Jan 26, 2025
Below average with above average features
The room was nice. Good size and clean. Had complimentary items.
We had specified we were travelling with a 1 year old however the room had only a shower and no bath, and didn't have a cot.a cot was delivered to the room after we called reception to request it.
The pool facilities were good and children have access at all times. Nice changing rooms, a good size pool, sauna and steam room.
The bar is the only place to get food at children's meal times as the restaurant opens at 7pm. The bar is lounge style and had lots of drinkers so it wasn't adequate for families so we had chose to go out of the hotel for dinner.
Breakfast had lots of options. The cooked breakfast was below average. The high chair wasn't present at service and took 15 minutes to come to the table and wasn't adequate as the back leant too far back and the tray wasn't adjustable so there is a huge gap between child and tray. Not ideal for keeping clothes clean.
Staff were pleasant but some were rude and not knowledgeable. In the coffee shop we were asked to go and check prices of items round a corner ourselves despite being laden with drinks and a toddler in arm.
The cot was going to be an extra charge before complaining.
Service was fine but no one went out of the way to help for example help with doors whilst I had the pram, greeted us with a smile, asked how they could help.
Wouldn't stay again, wasn't blown away.
Hollie Paul
Hollie Paul, 1-night family trip
Verified Hotels.com guest review
