On August 17 at 11 PM, we encountered rude staff during our check-in. The next morning, we woke up at 8:30 AM to find our room infested with ants. When we reported this upon checkout, the supervisor responded rudely, suggesting we should have reported it sooner. Additionally, the breakfast staff treated us poorly, giving us judgmental looks from head to toe. Overall, our experience was marred by unprofessional and unfriendly service, which significantly detracted from our stay. We had hoped for a more pleasant environment during our visit.