Dream Valley Resort Tonsai Beach

I’ve travelled all over and can deal with flaws and things being simple. For this “resort” I’m not sure where to start. Pictures online looks amazing but be ready to be disappointed. Forget the list of amenities and services listed. There is no pool bar, no airport shuttle, dirty pool is falling apart and pieces of glass tile is everywhere, electricity is off between 10-5pm, WiFi is the worst and going anywhere means climbing 3ft walls and a 15m steep hike through the woods, alt during low tide wading waist high around the rocks. I hate making decisions based on a faulty listing. Just edit your description and list of services! Forget handicap accessibility. Room numbers and lights on paths and stairways are missing so it’s a constant navigating in the dark trying to find your way or trying not to fall in the steep stairs. The first room we were given had spiderwebs all over, a fridge from hell, weird open holes with brown yuck, electric wiring loose and exposed in the bathroom, cigarette burns on already yellow sheets and the main treat was rats had chewed open holes so they could just waltz into your room and stuff. Opening the closet they fled back into the walls. When I argued I can deal with a lot but I am not sleeping with rats they said I can pay to be upgraded. After making the case this is not my problem and I shouldn’t have to pay to stay during these conditions they eventually gave us a nicer room that was clean.

Where do I begin? Initially we were happy in our bungalow. Day 2 the toilet goes out. Informed front desk and carry on with our day. Come back from our day around 5, and our toilet still hasn’t been fixed. Speak with front desk, again, and they say someone will be coming by. Another 2 hours goes by and still nothing. Speak with front desk AGAIN and they tell us he left for the day and he told them to put us in another room. They didn’t tell us we were going to be moved until we had to ask for the third time about our toilet. The new room was awful and covered in ants, so we had to stay in our broken toilet room until The next day. Next the AC unit goes out and we talk to front desk again, and tells us room 415 always has problems. So why put guests in there to begin with then? Next we get moved to a room with twin beds, another head scratching move. We have to ask to be moved to a room with a full size bed. AM front desk gal has attitude and is condescending about the whole situation, so it just felt awkward and uncomfortable the last 3 nights there. Lastly no one came to clean both of ours room the entire time. 5 days and no new towels and sheets. The only positive feedback I have is the pool is nice and the gal working at night is professional and polite. -notes WiFi only works in pool and front desk area Electricity is Off from 10am to 5pm everyday

Very nice accommodations and facilities. Room had a broken window which let some AC air out, but impact was minimal. Tonsai beach was nearby and great vibe.

Overall okay. Aircon leaking and found a small cockroach in the room. But front desk was friendly and attentive.

Amazing secluded location on Tonsai beach. Takes a bit of effort to get there but soooo very worth it! Great pool and surroundings.

Read the fine print, if you can find it. You may have to wade through water to get to the boat to the hotel. Be prepared and it is no problem.

It was great except the pool didn’t seem very clean

It was really a dreamy stay:) quiet, nice people. For everyone who look for chill and stay away from most turisty places. On evenings there are very Cool chilled bars, located almost in the jungle.