Hanoi Trendy Hotel & Spa

The service was exceptional. The staff are the best i have ever experienced in a hotel anywhere. Special call out to Ms Nga who sorted out all our taxis and dealt with all our queries. I was sad to leave.

I travel every month for leisure and business. I usually stay in Raffles Hotel in Cambodia, Sofitel Legend Metropole in Hanoi, Mandarin Oriental in HK, Four Seasons in BKK, Shangri-la in Jakarta and KL, Westin in Seoul, Hilton in NYC ... Since all the trips I booked for this vacation would only pick us up from hotels in the Old Quarter, I chose Hanoi Trendy Hotel & Spa based on the excellent reviews. Indeed, it is a gem! The service from the staff, especially Nga, Lukas and Johnny, was superb. They were very sincere, helpful and polite. I had some hiccups with a trip caused by the agent I booked with, Lukas helped me to sort it out although it was already close to midnight. Nga helped me to make all the restaurant reservations including our last minute X'mas dinner and all the popular restaurants were already full, she kept calling restaurant after restaurant. When we return from our Sapa trek, Nga and the Bell Captain came outside the hotel to receive us. They even put a handwritten Thank You card and gift on our bed on the last day of our stay. There was so much more they had done, I just couldn't pay enough compliments. The breakfast the hotel prepared for us to bring along on our trip was so nicely packed that the guests from other hotels (including luxurious hotel) on the same trip were very envious. The service from Hanoi Trendy Hotel surpasses the luxurious hotels I have stayed in. It is perfect! I will definitely return and also recommend it to my friends.

I travel every month for leisure and business. I usually stay in Raffles Hotel in Cambodia, Sofitel Legend Metropole in Hanoi, Mandarin Oriental in HK, Four Seasons in BKK, Shangri-la in Jakarta and KL, Westin in Seoul, Hilton in NYC... Since all the trips I booked for this vacation would only pick us up from hotels in the Old Quarter, I chose Hanoi Trendy Hotel based on the excellent reviews. Indeed, it is a gem! The service from the staff, especially Nga, Lukas and Johnny , was superb. They were very sincere, helpful and polite. There were some hiccups with a trip caused by the agent I booked with, Lukas helped me to sort out even though it was already close to midnight. Nga helped me to make all the restaurant reservations including our last minute X’mas eve dinner and all the popular restaurants were already full, she kept calling restaurant after restaurant. Nga and the Bell Captain came outside the hotel to warmly receive us when we came back from our trek. They put a handwritten Thank You card and gift in our room on the last day of our stay ... and so much more they have done. It’s like having our personal butler 24x7. The breakfast the hotel prepared for us to bring along on our trip was so nicely packed that the guests from other hotels (including 5-star hotel) were envious. The service from Hanoi Trendy Hotel surpasses the luxurious hotels I have stayed in. It is perfect! I will definitely return and also recommend it to my friends visiting Hanoi.

Easy walking distance to old town Hanoi. Friendly staff. The room was a great fit for our family of four.

The hotel is clean and rooms are quiet and comfortable. Wifi is very good throughout our stay. All the staff are excellent, providing very good friendly service, from front office to the bellman. Breakfast is very good, with a cooked to order menu, as well as a small delicious buffet spread. We stayed in a family suite with a huge balcony on Level 5.

Friendly and helpful staff!

Staff was very helpful held our bags for three days while we went on a cruise outside the city. Very friendly and helpful with information about city. Location is loud as it is in the heart of the city.

best hospitality, very helpful staff, the room with the balcony was great.

Amazing hotel, very friendly staff

Super friendly staff, excellent location in the old quarter. Rooms spotlessly clean and well equipped. Perfect buffet breakfast. Couldn't have asked for more.