4/10 – Redelijk
27 januari 2025
Needs Improvement
Starting with the positives… Equinox property, spa and main hotel is beautiful. Front desk staff was helpful. Cleaning team does a great job given the age of the property.
Negatives for us were not getting into our room until 6pm. Hidden cleaning fees for the Townhouses on top of the resort fees. The TV in the family room was broken. We called 6x during the course of 3 days and were told someone would fix it and they never did. The townhouses were as clean as they could be given they are in desperate need of TLC and updates. There is mold in the closets which is super concerning. Pool is beautiful and hot tub is super fun in the snow but the puddling around the pool is a definite safety hazard for small children. And gross for adults.
I hate sharing negative feedback but I know it’s helpful to the hotel so they can improve and also for travelers with young kids when deciding where to stay/how to spend their money.
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