The room is clean for the most part, close to the Vatican. The bed in the bedroom was comfortable, the larger pull out was fine, but they had this small chair with a twin pull out that was like sleeping on the floor, absolutely horrible! The shower was full of mold and disgusting, it took a lot to get my kids in there, So gross! The shower leaked water everywhere and it was very difficult to get hot water, we took so many cold showers, which is horrible in the middle of November. We did keep finding these bugs, not sure what they were. The so called breakfast was a card for each occupant to do to a restaurant for a tiny croissant and a small coffee, not very filling for my family full of big guys. So don't depend on the breakfast, unless you're anorexic or a bird. We tried to look past most items, but what made this stay so disappointing was the rude woman who works, (sometimes, usually chatting with friends on the phone) in the front lobby. Every contact with her was so incredibly rude, we asked her if she could help us arrange to have some tickets picked up for us, we were totally happy to compensate accordingly. She tells us no she can't help us, she's busy! That evening our power went out, next morning I text her to let her know, she blames us for it and tell me basically tuff luck, we'll have to wait until she got in at 9. Just not very good people skills, no interest in helping guests with needs. She's the reason I'd never go back there or recommend this place.