Hotel was ok. Beds were not very comfortable, internet service was poor and quite frankly non existent in our suite.
Staff was ok. We had booked online and they had issues finding our reservation payment, when called they were unable to answer clearly wether it had been resolved. Upon check in they asked for a card for incidentals, which is normal practice, but then proceeded to charge the reservation without our knowledge or approval because their internet system wasnt working properly.
No folio was given upon checkout with details of charges made to our card,which seemed unusual. Not sure if this was an oversight or a sneaky way to charge our card without our permission.
If they had been honest upon checkin regarding the situation with their intenet system we would have been happy to work with them,but taking our card information under false pretense is unacceptable.
When i called the manager to ask for clarification he was extremely rude... i would not stay there again nor would i recommend it.
Its too bad because the building is pretty and the location is convenient, but service makes the biggest part of a holiday and this was subpar.