6/10 – Goed
7 januari 2025
booted if you don't make it during office hours
I arrived to the property after closing hours of the office. So I followed the instructions that were sent to my email. I parked in the 20 minute free parking space, I got my keys and parking pass from the locker. I immediately put the parking pass in my rear view mirror. I moved my vehicle. Then I went up to my rented apartment. When I got inside, I proceeded to follow the instructions left on the island in the kitchen. I put all my vehicles information on the website and then submitted my information. After that me and my son headed out to get more belongings out of the car. As we approached the car, a guy was booting it. I explained to him that I have a parking pass in the rear view mirror, and I also had one in my hand. He goes and checks his phone and says my vehicle is not in the system. I told him I just put my information in. And then I told him what's the purpose of a parking pass if I'm still getting booted. He then goes in his phone and says that particular parking pass is not in our system. So I explained I wouldn't have these keys if the establishment didn't provide them. Then he tells me to take it up with the property. I had to pay $75 to get the boot off. I had to wait until Monday to plead my case with the property. They told me I would get a refund. And I have yet to receive it. One of the main reasons I chose this property was bc of free parking. And I still ended paying the price. I very disappointed with that whole experience. Other than that
Antonio
Antonio, gezinsreis van 6 nachten
Geverifieerde gastenbeoordeling van Hotels.com
