2/10
Thankfully, I always check rooms at all places my family and I stay in prior to taking in any luggage, etc bc my kids and I were unable to stay at the cottonwood inn as planned due to a huge presence of flies throughout the room when we walked in, bedbug feces on both boxsprings and a cockroach crawling on the wall behind the door as we were leaving before even being in the room for 5 mins. I have rightfully so asked for a refund and even tho I have pics to prove the presence of the bedbugs and the cockroach, I have been denied a refund from hotels.com bc the owner of the Inn will not respond to any messages or calls sent by hotels.com or myself to verify that a refund can be given bc it’s at their discretion, although the woman working when we left said hotels.com would have to issue the refund. Do yourself a favor and don’t book a room at this place and if you do, check the room out WELL before taking anything in! Due to the room being infested, my kids and I had to drive an additional 30 mins after driving all day on our first day of vacation to find another hotel, which cost me another $150 I wasn’t planning to spend on our family vacation.
holly
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