too many issues:
- at check in the lady could not find our booking. system says no, no booking. despite all my confirmation material I showed. after 5 minutes and a call to a colleague it was clear that there was a booking printed in front of her.
- then the keys for the room didn't work
- then the room smelled smoke. despite the urgent request when booking of not a high floor and no smoke room we got a highest 6 floor, smokey smelling room. when we asked for a room change we got a clear no, we are full.
- then the wifi is poor. inroom only behind the entrance door, near the corridor there is a wifi signal. otherwise in the room no network. when I complained I got to hear the guy who normally fixes this was off. so no solution.
all together definitely disappointing. not service minded. basics are not in place -> wifi, non smoking, solving complaints. we don't recognize the high reviews of others.