TownePlace Suites Fort Worth University Area/Medical Center

Great

Cosmetically, this place looks nice. However, our trip did not go well. When we checked in, we discovered there is a $10/day parking fee. While this is listed in the fine print, we were not expecting this. Second, we returned late in the evening after visiting family, our room's thermostat was at 78 degrees, we turned it down, and went to bed. It really did not cool off much until 3-4am. We assumed it took a while to cool off, but were excited our room would be cool when we returned for the second evening. Our second night, our AC was still set on 65, but the thermostat was saying 76 degrees. I called the front desk, and she stated some times this happens. She said she'll 'reset' it and it should start working. She was rude, did not apologize, and acted as if it was our fault our room was hot. I feel like if their AC requires a re-set why did they not tell us this as we checked in. Next, I went to lay down, and happened to see round, dark brown/red spots on my pillow, looking like dried blood, it ended up 3/6 pillows had this. I called the front desk 3 times to get these replaced. First she said 10mins. Then the second staff member said they're on shift change and that takes priority plus, the hotel is full and they may not have 3 pillows. No one apologized, in fact they were rude. My mom went down tot he front desk with the three pillows, she stood there for 10 min while the two female staff members talked and ignored her. Again, no apology. RUDE andWORST SERVICE

My second stay here and again it was very nice

In town for 3 nights for an event nearby in the cultural district. Hotel, area, and room were lovely. Had a wonderful stay; would stay again next time in town.

While only an overnight stay this hotel exceeded all our expectations: friendly, clean, quiet, and comfortable. We would definitely consider another stay.