AC Hotel by Marriott New York Times Square

Fantastic, accomodating, friendly staff, which represent an excellent hotel in a perfect downtown location.

Although the staff was friendly, I was completely disappointed that we were forced to wait until actually check in time (3:00pm) before we were given a room. Our room was only 80% clean with a few areas that could have used a bit more detail such as; the floors were dirty, which reflected on the bottoms of our socks. The glass on the refrigerator door had several fingerprints as well as the silver doorframe to the bathroom and glass sliding door.

The location was great! The front staff very friendly and helpful with great attitudes . We arrived with four hours delay at 1.30 am and they were very kind and friendly. Our room was very comfortable and beds, pillows, shades allowed for good sleep. The attention to detail of the cleaning staff lacked. Our coffee was not replenished for several days and I had to call the front desk. Shelving was not dusted on tip level which we used for our car boosters, toilet paper replacement not done, fourth towel for family of four required a call to front desk. I would stay there again. The restaurant was very nice but expensive for breakfast and quiche burnt.

The AC Hotel was in a great location. It's a really nice hotel, very clean.

Great location with helpful staff!