The service was excellent: the front desk, concierge, door man, and bar staff, all of them were extremely attentive, helpful, and friendly. Our room was very cozy and comfortable, plus they did small things to make you feel at home like provide robes and slippers, cookies in the room when you check in, and so forth. The hotel was decorated beautifully for Christmas as well. Overall a very charming experience and would definitely stay here again.