Rosa Grand Milano - Starhotels Collezione

First trip abroad in the COVID-19 era. Hotel was best equipped for situation. Clean room, safe breakfast, good service.

One night stopover at our usual hotel in Milan. Great service with room upgrades, but COVID has ripped the heart and soul out of the place...and Milan

Fabulous hotel just behind Duomo - room was nice and quiet and well furnished. Very comfortable bed, walk in closet, seating area, tea/coffee/ fridge, safe, professional hairdryer. Staff are helpful and friendly. Room service messed up an order and they sent up breakfast next morning to make up for it. My only grumble was people shouting and smoking in the hallway outside and smell of cigarette smoke coming though the vent in the bathroom. There maybe should be no smoking signs in the hallways, but this is a common problem in hotels.

Overall a very good experience but the breakfasts were a bit disappointing. We stayed 5 days but not a single dish changed. I finally have to try their pancakes with additional cost to make a difference. Also the wardrobe/bathrooms racks are for people over 6 foot, a 5' shortie like can never reach.

Great location, clean, good sized rooms. Only complaint is the use of single use plastics especially next to refreshment area. Plastic cups also look very cheap get updated most of Italy is behind in this regard. The rest was great.

I got a very bad room for first night. it looks like unfinished room and with a very strong smell (maybe from the cleaning spray.) plus construction noise for whole afternoon and second morning. I went to front desk to asking to change another room, the hotel staff mentioned: ......because you booked the room though Hotels.com.” I couldn’t believe she said that, they treat we ( the customers of Hotels.com) like secondary guests! Finally they changed another room for me, which is much better room.

My favorite hotel in Milan, have stayed there many times and it never disappoints. Upon check in was shown a higher category room and offered that room at an extra cost. Was well worth it. Beautiful room with sitting space, great furnishings with luxurious feel. Pillow menu is a nice touch, super quality bedding. Location is amazing, behind the Duomo and steps away from department store and many other stores. Easy walk to many of the city's key location. You will not be disappointed if you choose this hotel.

This is an excellent property, just a block away from the Duomo (Cathedral). Breakfast buffet is wonderful, concierge services are outstanding (ask for Fabio) and rooms are well-designed. Some rooms on the top level have a view of the Cathedrals rooftop which is lit up at night. And rooms in front have a view of a lovely park.

Perfect location..good customer service and breakfast ..they need to improve the house keeping services .. and the rooms need to renovation

Very good hotel, excellent location, very kind staff, delicious breakfast and comfortable accommodation.